Refund policy

Returns & Exchanges

All of our blankets are custom woven to order. Because of this, we do not accept returns or exchanges for:

  • Change of mind

  • Ordering the wrong size

  • Incorrect shipping address provided by the customer

  • Normal wear and tear

Please review product details carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at oasisblankets@outlook.com with:

  • Your order number

  • A clear photo of the issue

Once verified, we will provide a replacement or refund at no additional cost.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days after approval.